FREQUENTLY ASKED QUESTIONS
DOMESTIC SHIPPING POLICYSHIPMENT & PROCESSING TIME
All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email.
SHIPPING RATES & DELIVERY ESTIMATES
We ship via Canada Post. Shipping charges for your order will be calculated and displayed at checkout.
Delivery delays can occasionally occur, especially around the holidays.
You will receive a Shipment Confirmation email once your order has been processed which will also contain a tracking number.
Carbs is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier (Canada Post) to file a claim. Please save all packaging materials and damaged goods before filing a claim.
We are currently only shipping within Canada. Subscribe to our newsletter and follow us on Instagram to find out when we are ready to bring Carbs to the world!
Our facility has the following allergens: Wheat and Sesame. No other allergens are present in our facility.
Please Note: in accordance with the Canadian Food Inspection Agency (CFIA), we do not list allergens that may be present in the facilities of our suppliers. We take great care in selecting our suppliers and verify that they meet our high standards. Please contact us if you have any concerns.
If you’re unhappy with your Carbs Bakery product(s) in any way, please contact us at firstname.lastname@example.org. We cannot accept returns on our products as they’re food items, however, we will be happy to offer you a full or partial refund or a full or partial replacement of your product(s).
Check the top banner for discount codes! We also give discounts through our newsletter and socials so make sure to subscribe or follow us on Instagram!
Our kraft bags are oxo-degradable and made with 40 to 60% renewable wood pulp starch, which will break down in a residential composting facility in approximately 180 days.
The remaining 40 to 60% of the bag is made of non-renewable fossil-based plastic and includes an additive that allows it to break down over a period of approximately twelve years. While this is not a perfect solution, compare this to the 1,000 years it can take for conventional plastic to degrade.
Our bags are tested to meet USA ASTM D-6868 and D-6400 standards. Please remove stickers before disposal.
Any More Questions?
If you have any additional questions, email us email@example.com!